Telefónica Global Solutions grappled with:

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• ‍Fragmented Data Sources: Multiple unstructured data sources lacked interconnectivity, hampering efficient incident resolution.‍
• Resource Constraints: The networking team struggled to keep up with the increasing volume of incidents and misconfigurations.‍
• Delayed Issue Resolution: Prolonged response times impacted customer satisfaction and operational workflows.
• These challenges necessitated a solution that not only streamlined operations but also enhanced data accessibility and actionability.

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EDT Partners designed a solution leveraging AWS services, focusing on automation and scalability. Key components included:

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• AWS Bedrock: Enabled the deployment of a conversational AI agent that seamlessly queried diverse data sources and returned actionable insights.
• Amazon OpenSearch: Facilitated real-time data retrieval and cross-referencing from Elasticsearch indexes, enhancing data precision.
• AWS Lambda: Managed backend logic for dynamic query generation, ensuring efficient data interaction.
• Amazon S3: Provided secure storage for static datasets like configurations and inventories.
• Amazon RDS: Streamlined structured data management for incident tracking and resolution.

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Automated Knowledge Retrieval: The AI agent dynamically queried Elasticsearch indexes and knowledge bases, delivering context-aware insights for network incidents and performance variations.

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Dynamic Query Framework: Hardcoded and dynamic queries addressed diverse operational needs, from latency checks to configuration details.

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Elastic and Scalable Architecture: Using Terraform, the infrastructure was deployed with minimal downtime, allowing dynamic scaling as data demands grew.

The AI-powered automation transformed TGS’s operations. Key performance improvements included:

‍

• 80% Reduction in Incident Response Time: The conversational agent automated Level 1 issue handling, drastically shortening response cycles.
• 70% Increase in Resource Capacity: With routine queries automated, the networking team could focus on strategic initiatives and complex problem-solving.

‍

Enhanced Customer Satisfaction: Faster resolutions improved customer trust and operational transparency.

‍

‍

This success underscores the potential of integrating AWS services with AI-driven automation in telecommunications. By leveraging AWS Bedrock’s foundational models and scalable architecture, EDT Partners enabled TGS to:

‍

• Unify Data: Cross-referencing information from disparate sources for actionable insights.
• Optimize Resources: Automating repetitive tasks to empower human operators.
• Scale Seamlessly: Accommodating future growth without compromising performance.

‍

Telefónica Global Solutions’ transformation through AI and AWS exemplifies how technology can solve critical operational challenges. EDT Partners’ expertise in AWS technologies enabled TGS to achieve operational excellence, driving significant improvements in efficiency and customer service.

‍

EDT Partners designed a solution leveraging AWS services, focusing on automation and scalability. Key components included:

‍

• AWS Bedrock: Enabled the deployment of a conversational AI agent that seamlessly queried diverse data sources and returned actionable insights.
• Amazon OpenSearch: Facilitated real-time data retrieval and cross-referencing from Elasticsearch indexes, enhancing data precision.
• AWS Lambda: Managed backend logic for dynamic query generation, ensuring efficient data interaction.
• Amazon S3: Provided secure storage for static datasets like configurations and inventories.
• Amazon RDS: Streamlined structured data management for incident tracking and resolution.

‍

‍

Automated Knowledge Retrieval: The AI agent dynamically queried Elasticsearch indexes and knowledge bases, delivering context-aware insights for network incidents and performance variations.

‍

Dynamic Query Framework: Hardcoded and dynamic queries addressed diverse operational needs, from latency checks to configuration details.

‍

Elastic and Scalable Architecture: Using Terraform, the infrastructure was deployed with minimal downtime, allowing dynamic scaling as data demands grew.

The AI-powered automation transformed TGS’s operations. Key performance improvements included:

‍

• 80% Reduction in Incident Response Time: The conversational agent automated Level 1 issue handling, drastically shortening response cycles.
• 70% Increase in Resource Capacity: With routine queries automated, the networking team could focus on strategic initiatives and complex problem-solving.

‍

Enhanced Customer Satisfaction: Faster resolutions improved customer trust and operational transparency.

‍

‍

This success underscores the potential of integrating AWS services with AI-driven automation in telecommunications. By leveraging AWS Bedrock’s foundational models and scalable architecture, EDT Partners enabled TGS to:

‍

• Unify Data: Cross-referencing information from disparate sources for actionable insights.
• Optimize Resources: Automating repetitive tasks to empower human operators.
• Scale Seamlessly: Accommodating future growth without compromising performance.

‍

Telefónica Global Solutions’ transformation through AI and AWS exemplifies how technology can solve critical operational challenges. EDT Partners’ expertise in AWS technologies enabled TGS to achieve operational excellence, driving significant improvements in efficiency and customer service.

‍